Inland Revenue case study:
Inland Revenue has committed to applying the Policy Capability Framework every 6 months as a health check. This case study outlines Inland Revenue’s policy capability journey and how they have used the Policy Capability Framework.
“We felt we were already a good ‘Policy Shop’ and this was backed up by feedback from ministers – yet we also realised that to stay at the front of our game we would have to continuously improve our capability. The Policy Capability Framework gelled with us and I will be using the capability maturity matrix to help me track whether or not we are achieving our development goals” – Emma Grigg, Acting Deputy Commissioner