Wednesday, 16 August 2017
Experience or empathy interviews are an inexpensive way to learn from people about their experience of a service or system.
On this page:
Why you should use it
What it involves
What you will get out of it
Ideal circumstances for use
References, guides and key readings
Experience interviews enable you to:
What is an empathy interview? – A guide to thinking about the role and value of experience or empathy interviews.
Empathise with your users – Includes a section on interviews as part of a broader perspective on engaging with users.
How to develop an empathic approach – Behaviours and approaches for empathy, applicable to interviews.
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