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Case studies

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We’ve brought together examples of how agencies and policy practitioners are using the Policy Project frameworks and tools in their policy practice. We’ll add to these case studies over time. They provide useful insights into how the frameworks and tools can be used.

If you would like to provide feedback or be the subject of a case study, please get in touch. You can contact the Policy Project by emailing us at

Policy Capability Framework

Inland Revenue Case Study

“We felt we were already a good ‘Policy Shop’ and this was backed up by feedback from ministers – yet we also realised that to stay at the front of our game we would have to continuously improve our capability. The Policy Capability Framework gelled with us and I will be using the capability maturity matrix to help me track whether or not we are achieving our development goals” – Emma Grigg, Acting Deputy Commissioner


Ministry of Transport Case Study

“As a Ministry, the advice we provide has a significant and lasting impact on how people access and use the transport system. It is essential that the Ministry provides the highest quality of advice so all New Zealanders benefit from a high performing transport system. The support and tools provided by the Policy Project help enhance the quality and impact of our advice, which is critical in driving the overall direction and performance of the transport system.”  – Peter Mersi, Secretary of Transport and Member of the Policy Profession Board

Development Pathways Tool 

Land Information New Zealand Case Study

“The Development Pathways Tool has helped our policy practitioners to own their development. The tool helps unpack practical ideas, by providing not just the ‘what’, but the ‘how’ you develop your skills” – Sarah Metwell, Policy Manager, Land Information New Zealand

Last updated: 
Tuesday, 3 March 2020

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